Overview

Returns are accepted in exchange for Beyond light  store credit.  Exchanges are only available for size and / or color of the same design.   Kindly indicate the new size or color you wish to exchange with in the return form.  

If the item requested is not available in stock, we will have to give you store credit instead. If you wish to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.  Only products that are unused and in the same condition that you received and in its original packaging with returns label still attached can be returned/exchanged. 

Sale and markdown items are also non-returnable and non-exchangeable. For returns and exchanges, client are advised to notify us first at help@beyondlight.com by quoting the order number and product details. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met. 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items:

• Gift cards
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your store credit. 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Shipping returns

To return your product, you should fmail your product to: our warehouse No. 6 Jalan Ara SD7/3b Bandar Sri Damansara 52200 Kuala Lumpur.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at help@beyondlight.my for questions related to refunds and returns.